Thursday, September 15, 2011

Ch.5 Developing a Global Vision

Global Business Travel Solutions


  As a global leader in business travel managment, American Express work with companies around the world to design and manage comprehensive travel programs that meet their business goals.
  When a company partner with American Express that company will benefit from a program that helps maximize savings and improves program compliance delivered by a partner with a 150 year heritage of customer service.

  You can also experience customer service around the world, and around the clock through the consistent processing, global best practices, and quality assurances.
  With the flexibility of American Express, you can choose from a variety of service options, online, offline and on-the-go, including a single consolidated offer to find the ideal fit for your company. And with 24/7 support in more than 140 countries, American Express is available virtually whenever you need them.
  With AMEX solutions, you can create a consistent program anywhere you do business. In their Corporate Card program, American Express can issue Cards in the local currencies in over 40 countries, billed and payable in the local currency, with local customer service and local program features.       
  They can also issue Dollar Cards in U.S. dollars for all other countries, billed and payable in U.S. dollars, with centralized customer service and consistent Cardmember benefits across borders.
   In the AMEX Corporate Purchasing Solutions program, American Express issue Cards in 24 countries worldwide, billed and payable in the local currency, as well as issue Dollar Cards in U.S. dollars in 40 countries.
 
  American Express delivers secure worldwide data consolidation through a fully proprietary network. And with American Express at Work, you can access and customize this information from anywhere on the globe 24/7 in a secure web-based environment.
  As a multinational company, American Express understands the complexities and challenges of doing business on a global scale. We've also helped some of the world's biggest and best companies effectively manage their Corporate Card programs. That experience, backed by local knowledge and global insight, allows us to deliver a superior level of business insight and consultative expertise.

Exclusive services include:

Worldwide security & support
  • Personal assistance from over 2,200 Travel Service & Foreign Exchange locations in more than 140 countries
  • 24-hour emergency support from our Global Assist Hotline
Service & convenience
  • 24/7 customer service
  • 24/7 online account access, statements, payment, and expense report submission
  • 24-hour emergency Card replacement
  • Worldwide cash access
Insurance coverage
  • $350,000 24-hour door-to-door Business Travel Accident Insurance
  • Up to $1,750 Baggage Insurance Plan (up to $1,250 carry-on baggage; up to $500 checked baggage)
  • Optional Car Rental Loss or Damage Coverage available for $4 per rental for up to 42 consecutive days
Enhanced benefits & rewards
  • Reward employees for business spending through the Membership Rewards program
  • Enhanced travel benefits through our Premium Corporate Cards
Source: americanexpress.com

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